By placing an order, you confirm that you have read, understood, and accepted the following policy.
Maisashi offers a 30-day quality guarantee for damaged/faulty item(s). Customers can return defective item(s) for a refund, replacement, or exchange. Please initiate your request of choice in our contact portal here. Requests older than 7 days from delivery date will not be accepted.
For non-quality related issues such as no longer wanting the item, ordering the wrong size or color, we’re happy to offer size/color exchanges within 30 days of order delivery date. If you’d like to swap an item for another size or color, simply go to contact us to request the exchange.
Returned item(s) must be unwashed, unworn, unused, and in brand new condition with tags.
Exchange requests must be for products with the same or lower value only.
We do not provide pre-paid return labels; you are responsible for covering shipping costs to return except in cases where the item is confirmed to be faulty by our team.
You will be notified via email about your return status. If you are eligible for a refund, the refund amount will be credited to your original payment method within 3-7 days. Please note the original shipping charge is non-refundable.
RESERVED RIGHTS REGARDING RETURNS
Maisashi reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
1. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. Not 100% Happy with Your Order
After getting your order, if you feel dissatisfied, please contact us to get support. Our customer service will review your request and send out further instructions. Depends on each situation, we will offer an up to 100% refund of item value/shipping fee/order value.
3. Damaged/Wrong/Missing Items
If the product is defective or does not properly function as advertised. Kindly take an unboxing process video in case there is a problem with your order for a resolution. To resolve your case, send us proof of your problem via Here.
The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
Caution: This warranty only covers manufacturing defects and does not cover:
– Damage caused by accident
– Improper care
– Normal wear and tear
– Break down of colors and materials due to sun exposure
– Aftermarket modification
Our policy may last 30 days from the arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.
Please note that we are unable to refund orders which function properly and are the same as what you order.
4. Lost Packages
If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait for 30 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically to track its progress and provide accurate updates.
Kindly noted that for any reports of lost packages, it is essential to submit together with the Loss of Certificate or official information from the local post office on your package order status.
4. Package was disposed of by the Post Office (P.O)
We happily resend orders that were disposed of by the Post Office when the address was valid and correct. Otherwise, we are sorry that any replacements, refunds, or credits for invalid address entries of the customers are not applicable. We are also not responsible for cases where an intended recipient has moved or an intended recipient cannot be contacted leading to delivery failures.
CANCELLATIONS OR CHANGES
In most cases, orders are automatically processed within 6 hours from when they are placed. While we understand that orders might need to be changed sometimes, we cannot do it free of charge after a certain point. We strictly adhere to the following policy:
- If you need to cancel your order without incurring a fee, please contact us WITHIN 6 hours of order successfully paid.
- Cancellations made within the first hour from purchasing time of the same day will be issued a full refund of 100% order value (without Tip given by customers)Cancellations made after 1 hour but still within 6 hours from purchasing time of the same day will be issued a 70% refund of order value (without Tip given by customers). Please be informed that a management, processing, and transaction fee (30% of your total order value) will be applied in this case. Remember, you cannot cancel or modify your order if it has progressed to an advanced preparation status.
- If you need to make changes to your order, please contact us WITHIN 24 hours of order successfully paid.
- We do not allow order modifications AFTER 24 hours of successful payment. If you still wish to make changes, please contact us ASAP, and we will do what we can to help.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us a message Here.